Privacy Policy
Last Revised
1/5/24
1. Introduction
Welcome to Five Star Maids. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
•Personal Information: Name, address, phone number, email address.
• Log in/Sign up Information
•Payment Information: Credit card details (collected securely and charged only after service completion).
•Booking Details: Home size, cleaning preferences, scheduled dates.
3. Who Collects This Information
We (Five Star Maids) and our partners (Booking Koala) collect data & information to make your booking experience as easy and convenient as possible.
We use Booking Koala, a booking platform that allows us to have a simple & hassle free booking experience. We collect Information and data as described above. All your information paces through multiple security measures to ensure its safety & security.
4. How We Use Your Information
•To process bookings and provide our home cleaning services.
•To communicate with you regarding your bookings, updates, and promotional offers.
•To improve our website and service offerings.
5. Payment Security
We prioritize your security. Payment information is encrypted and securely stored. Charges are processed only upon completion of services as agreed.
6. Third-Party Services
We use Booking Koala, a trusted booking software embedded on our website. Refer to their privacy policy for further details on how they handle data & information.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies.
8. Data Sharing and Disclosure
We do not sell or rent your personal information. Your details may be shared with service providers solely for the purpose of delivering our cleaning services.
9. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
If you are booking one-time services, your information will automatically be deleted after service is done. If you are booking recurring services, data will be saved for as long as you wish to use our services. When you no longer want to use our services, information will be deleted.
10. Your Rights
You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the revised policy on this page.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at (224) 633-3040.
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